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"We were all so impressed with the report and the follow up day - it has really fired enthusiasm. Having an overarching retail policy and proper role description is also fantastic and will help keep us on the straight and narrow. We are very grateful to you for all the sound advice and will start to make changes slowly but surely. Thank you so much.”

Elisabeth Bletsoe, Curator, Sherborne Museum



“Thank you very much for the time and effort you clearly put into your report on our retail activity.  I am grateful.   From my point of view the exercise has been a great success.  You have given us things we can do immediately, some things for the longer term and have highlighted issues that we will need to address. This was exactly what I was hoping to gain from this exercise.”

Simon Cook, Manager Curator, The Rifles Berkshire and Wiltshire Museum



"3 years down the road we continue to break records each year with much improved profit margins as well. Having used your services right through the project, from the basic plan right on to the stocking policy and merchandising I have no doubt that at each stage it was for us, money well spent.

We would not have the successful shop today had it not been for your input.”

Rob Craven, Shop Manager, Holy Trinity Stratford upon Avon



"Retail Thinking’s review of our retail operation fired our enthusiasm, clarified the issues and helped sharpen our approach.”

Mark Munsie, Operations Director, Dundee Industrial Heritage Trust



"Thank you so much for your training workshop. The museum volunteers and staff are buzzing with new ideas on how to improve their shops, and I’m sure we shall see the results on the shop floors.”

Jaane Rowehl, Museum Development Officer, East Riding of Yorkshire Council Museum Service


"My immense thanks to you for your assistance and professionalism in helping us set up our new shop to such a high standard; we are all delighted.”

Graham Rankin, Director of Operations, Aberglasney Gardens


"Retail Thinking’s visual merchandising training inspired my staff to re-merchandise the shop to great effect.”

 Jackie Osgodby, Retail Manager, Lincoln Cathedral


"The course content was truly inspirational and increased our awareness of the impact of merchandising. We will now use the principles learnt to boost our sales even further!”

 Kate McBirnie, Assistant Retail Manager,Warwick Castle 






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